Terms of Use

Terms of Use

Where the context admits: "We" includes Qbic Internet Solutions or any party acting on Qbic Internet Solutions's implicit instructions. "You" includes the person purchasing the services or any party acting on the customer's instructions. "The Registrant" includes the person applying for a domain name or any party acting on the Registrant's instructions. "The Registry" the relevant domain names Registry. "Server" means the computer server equipment operated by us in connection with the provision of the Services. "Web Site" means the area on the Server allocated by us to you for use by you as a site on the Internet. In consideration of the mutual covenants herein, the parties agree to the following, which shall apply during the term of this agreement:

Domain Name Registration

We make no representation that the domain name you wish to register is capable of being registered by or for you or that it will be registered in your name. You should therefore not assume registration of your requested domain name(s) until the domain name appears within the public whois of the registrar using the details supplied during the order process. Any action taken by you before such appearance within the public whois is at your risk.

The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; you shall ensure that you are aware of those terms and conditions and that you comply with them. You shall have no right to bring any claim against us in respect of refusal to register a domain name.

We shall have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.

We shall not release any domain to another provider unless full payment for that domain has been received by us.

Free Services (web forwarding, email forwarding and DNS) are offered to domains currently controlled by Qbic as the domain registrar. These services are not guaranteed and we reserve the right to cancel these services at any time. If control of a domain name is moved away from Qbic, so we care no longer the domain registrar, then all free services will be ceased with immediate effect.

Usage, Content and Data

We make no representation and give no warranty as to the accuracy or quality of information received by any person via the Service and we shall have no liability for any loss or damage to any data stored on the Service.

You shall effect and maintain adequate insurance cover in respect of any loss or damage to data stored on the Service.

You represent, undertake and warrant to us that you will use the Service allocated to you only for lawful purposes. In particular, you represent, warrant and undertake to us that.

You will not use the Service in any manner which infringes any law or regulation or which infringes the rights of any third party, nor will you authorise or permit any other person to do so.

You will not store, post, link to or transmit:

  • any material which is unlawful, threatening, abusive, malicious, defamatory, obscene, blasphemous, profane or otherwise objectionable in any way.
  • any material containing a virus or other hostile computer program.
  • any material which constitutes, or encourages the commission of, a criminal offence or which infringes any patent, trade mark, design right, copyright or any other intellectual property right or similar rights of any person which may subsist under the laws of any jurisdiction.

You will not send bulk email whether opt-in or otherwise from our network. Nor will you promote a site hosted on our network using bulk email.

You shall keep secure any identification, password and other confidential information relating to your account and shall notify us immediately of any known or suspected unauthorised use of your account or breach of security, including loss, theft or unauthorised disclosure of your password or other security information.

You shall observe the procedures which we may from time to time prescribe and shall make no use of the Service which is detrimental to our other customers.

You shall procure that all mail is sent in accordance with applicable legislation (including data protection legislation) and in a secure manner.

In the case of an individual User, you warrant that you are at least 16 years of age and if the User is a company, you warrant that the Service will not be used by anyone under the age of 16 years.

Any access to other networks connected to Qbic Internet Solutions must comply with the rules appropriate for those other networks.

Web Site Hosting and Email

You will not employ programs which consume excessive system resources, including but not limited to processor cycles and memory.

We reserve the right to remove any material which we deem inappropriate from your web site without notice. We do not host Warez or illegal MP3 content.

While we will use every reasonable endeavour to ensure the integrity and security of the Server, we do not guarantee that the Server will be free from unauthorised users or hackers and we shall be under no liability for non-receipt or misrouting of email or for any other failure of email.

Qbic Internet Solutions offers additional bandwidth in 1000mb blocks which can be purchased from your account at the cost of £5 + VAT per year. However if, on the 1st of the month, you have exceeded your allocated bandwidth for the last 30 days you will be charged 0.25 pence + VAT for each additional megabyte used. Once this invoice is raised you cannot purchase bandwidth blocks to cover this usage already charged.

Please do not permanently store emails within your mailbox, including folders you have created. As part of our system maintenance we reserve the right to delete messages more than 3 months old from your mailbox. If you need to keep messages for a longer period of time you must download them to your system using your mail client.

Resellers

If you are or become a reseller of our Services you will continue to be bound by these terms and conditions, you will be responsible for ensuring that your customers are bound by terms and conditions that adequately reflect and give effect to these.

You shall not incur or purport to incur on our behalf any liability nor in any way pledge or purport to pledge our credit or to make any contract binding on us.

No default by your customers shall in any way affect, modify or limit your obligations under this Agreement.

We authorise you to sell our services under your own brand for the direct use of your clients only. You may not permit your clients to resell the services you provide.

Virtual/Dedicated Servers

Qbic Internet Solutions will make available for the exclusive use of a virtual or dedicated server meeting the specification ordered, and will grant to the Customer administration rights with respect to that server.

The Customer acknoweldges that the Qbic Internet Solutions will not provide support in connection with the administration of any virtual or dedicated server, and the Customer warrants that it has all necessary expertise to configure, manage and keep the dedicated server secure at all times.

The Customer will not configure, or allow any other person to configure the virtual or dedicated server in any way contrary to any of Qbic's terms and conditions

For the avoidance of doubt, virtual and dedicated servers made available under the agreement will remain the property of the Qbic at all times.

Charges payable in respect of dedicated servers will be due monthly on the 1st of each month.

The Customer may terminate the server at any time by giving at least 30 days' notice prior to the monthly renewal by using the cancellation option in our members area or submitting a ticket.

Service Availability

We shall use our reasonable endeavours to make available to you at all times our Servers and the Services but we shall not, in any event, be liable for interruptions of Service or down-time of any Server.

We shall have the right to suspend the Services at any time and for any reason, generally without notice, but if such suspension lasts or is to last for more than 7 days you will be notified of the reason.

The Services provided to you hereunder and your account with us cannot be transferred or used by anyone other than you. No more than one log-in session under any one account may be used at any time by you. If you have multiple accounts, you are limited to one login session per system account at any time; user programs may be run only during log-in sessions. If your account is found to have been transferred to another party, or shows other activity in breach of this sub clause, we shall have the right to cancel the account and terminate the Services and/or this Agreement immediately.

We will endevour to give notice of any planned downtime via the network status page of the members area within our website. However, standard maintenace work, such as general operating system and software updates, carried out withn our standard maintenance window of 1am to 4am each night may not be posted on our network status page.

Payment

All charges payable by you for the Services shall be in accordance with the scale of charges and rates published from time to time by us on our web site and shall be due and payable in advance of our service provision. We reserve the right to change pricing at any time although all pricing is guaranteed for the period of pre payment.

Payment is due each anniversary month, quarter or year following the date the Services were established, or in the case of virtual and dedicated servers due monthly on the 1st of the month.

For services paid using our recurring credit/debit card option your card will be charged 2 days before the due date to allow time to resolve any payment issues.

All payments must be in UK Pounds Sterling.

If your cheque is returned by the bank as unpaid for any reason, you will be liable for a "returned cheque" charge of £25.00 + VAT.

If you believe you have been charged incorrectly you shall contact us immediately to discuss repayment. Chargebacks are not an acceptable way to obtain refunds.

In the event an unjustified chargeback is performed (either via credit/debit card chargeback, cancelled cheque or cancelled bank payment) then we reserve the right to charge an administration fee of £50 + VAT per chargeback. This will be immediately due along with payment of the original fees. Once we are aware of the chargeback intention all services will be immediately suspended until the situation is resolved and all payments made.

Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend the provision of Services to you.

If an account goes unpaid for at least seven days, a £10.00 late payment fee may be applied.

If an account goes unpaid for at least ten days, the account and its associated services are suspended. A £20.00 + VAT charge may be applied upon account reactivation to cover administration costs.

Once an account has a suspended status, access to files, databases and other content is explicitly denied. All files, databases, emails and other content including the account itself is permanently deleted after thirty days of account suspension.

Should access to files, databases and other content be required before they are deleted, account reactivation will be required.

Termination

If you fail to pay any sums due to us as they fall due, we may suspend the Services and/or terminate this Agreement forthwith without notice to you.

If you break any of these terms and conditions we may suspend the Services and/or terminate this Agreement forthwith without notice to you.

If you are a company and you go into insolvent liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with your creditors, we shall be entitled to suspend the Services and/or terminate this Agreement forthwith without notice to you.

No refunds will be made for Services suspended.

No refunds will be made for unused pre paid Services.

We reserve the right to suspend the Services and/or terminate this Agreement at any time.

Qbic Internet Solutions reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes Qbic Internet Solutions terms and conditions a refund will not be issued in the event of a cancellation. Customers may cancel their account at any time. Fees are charged on a prepay basis and are non-refundable.

You may be entitled to a complete refund of all fees paid with the exclusion of virtual/dedicated servers, domain name registration, optional extras, SSL certificates and data transfer fees should you decide to cancel the Services, as detailed under our Money Back Guarantee Policy. You will not be entitled to a refund on this basis if you have previously had an account with Qbic Internet Solutions. It may be necessary to withhold refund under the Money Back Guarantee Policy if the account has utilised excessive resources, this is at the sole discretion of Qbic Internet Solutions.

Where payment has been made by credit or debit card, any refund will only be issued to the same credit or debit card.

On termination of this Agreement or suspension of the Services we shall be entitled immediately to block your Web Site and to remove all data located on it.

The Customer may terminate a virtual or dedicated server at any time by giving at least 30 days' notice prior to the monthly renewal by using the cancellation option in our members area or submitting a ticket.

Indemnity

You shall indemnify us and keep us indemnified and hold us harmless from and against any breach by you of these terms of business and any claim brought against us by a third party resulting from the provision of Services by us to you and your use of the Services and the Server including, without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred by us in consequences of your breach or non-observance of this Agreement.

Limitation of Liability

All conditions, terms, representations and warranties relating to the Services supplied under this Agreement, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded.

Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.

Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim.

In any event no claim shall be brought unless you have notified us of the claim within one year of it arising.

In no event shall we be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.

Qbic Internet Solutions will not be responsible for any damages your business may suffer. Qbic makes no warranties of any kind, expressed or implied for services we provide. Qbic Internet Solutions makes daily data backups, and whilst every attempt would be made in the unlikely event of any corruption or hardware failure, Qbic Internet Solutions cannot guarantee to be able to replace lost data. Qbic Internet Solutions disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, nondeliveries, wrong delivery, and any and all service interruptions caused by Qbic Internet Solutions and its employees.

Revisions

Qbic Internet Solutions reserves the right to revise, amend, or modify these Terms and Conditions, and any of our other policies and agreements at any time and in any manner.

Notices

Any notice to be given by either party to the other may be sent by either email, fax or recorded delivery to the address of the other party as appearing on relevant websites or in ancillary application forms or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served two days following the date of posting.

Law

This Agreement shall be governed by and construed in accordance with English law and you hereby submit to the non-exclusive jurisdiction of the English courts.

Headings

Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.

Entire Agreement

These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement.

 

By signing up or purchasing any of our services you agree to be bound by all Qbic Internet Solutions terms and conditions.

Qbic Internet Solutions reserves the right to revise, amend, or modify these Terms and Conditions, and any of our other policies and agreements at any time and in any manner. Any changes we be posted on our website so please check this regularly.

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