Can i 'whitelist' senders to prevent them from being filtered by Spam protection?

Yes. You can add email addresses or domain to your mailbox 'Trusted Senders' list. This will mean that emails received from this address or domain will bypass Greylisting and other Spam filtering.

To add an address or domain to your 'Trusted Senders' list please log into the webmail interface for your mailbox at http://mail.yourdomain.com/ (where 'yourdomain.com' is the domain you wish to access).

Once logged in select the 'My Spam Filtering' within the 'Settings' menu. Click the 'Trusted Senders' tab and enter the required address(es)/domain(s). Click save.

  • 161 Users Found This Useful
Was this answer helpful?

Related Articles

What is Greylisting?

Greylisting is a method used to reduce the delivery of junk/spam emails whilst allowing...

Can i send newsletters and other bulk email?

We do not allow bulk email to be sent from our network under any circumstances. Please see our...

How do I change my mailbox password?

To change your mailbox password please follow the instructions below:-Log in to the hosting...

How do i send and receive emails?

To collect your emails via a mail client (Outlook, Outlook Express, etc) you will need the...

Do you offer email virus protection?

Our mail server virus scanning facility protects your mailbox from unwanted and damaging viruses....

Powered by WHMCompleteSolution